We understand the excitement that comes with ordering new products, and we strive to ensure your items are shipped promptly and securely. After placing an order with us, you can expect your items to be dispatched within 3-5 business days. We utilize reputable carriers to manage our deliveries. It's important to note that while we take great care in packaging and sending your items, Dont Hurt My Feelings is not responsible for any lost or stolen packages. Should such issues arise, we advise you to contact the carrier directly to file any claims. Additionally, for our international customers, please be aware that shipping rates vary based on the weight of your order and the destination country. These rates will be calculated and added to your order at checkout. Keep in mind that Dont Hurt My Feelings is not responsible for any import duties, taxes, or customs delays that might occur. These charges are typically the responsibility of the recipient, and we suggest contacting your local postal service or customs office for more information on these fees.By ordering from Dont Hurt My Feelings, you acknowledge and agree to these shipping terms, ensuring a smooth and informed shopping experience.
1. Website OperationThis website is operated by Don't Hurt My Feelings. In this document, the terms “we”, “us”, and “our” refer to Don't Hurt My Feelings. Don't Hurt My Feelings offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.2. Acceptance of TermsBy visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.3. Terms of Service AgreementPlease read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.4. Updates and ChangesAny new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.By using this website, you signify your acceptance of these Terms and acknowledge that they are binding.
We understand the importance of satisfaction with your purchases. If you find that you're not completely satisfied with your purchase, we offer the option to request a return or exchange within 7 days of receiving your order.To ensure a smooth return or exchange process, the items must be in their original, unworn condition. We cannot accept returns of items that are damaged or show signs of wear. If items are returned in a condition that doesn't meet these standards, the return will be denied.For initiating a return or exchange, please reach out to our customer service team at support@dont-hurt-my-feelings.us. Our team will review your request and provide you with the necessary instructions on how to proceed.Please be aware that original shipping costs are non-refundable. Additionally, any shipping costs incurred in the process of returning the item will be deducted from the refund amount, which will be issued as store credit. By making a purchase with Don't Hurt My Feelings, you acknowledge and agree to these terms.
